As stated, we stand by our 100% satisfaction guarantee, and did not charge you for your visit with us.This is probably the single worst motel/hotel I have stayed in my entire life. I do sincerely apologize that this incident occurred on your first visit with us. After it was discovered the next morning that there was more of an issue, we brought our team back in as quickly as possible, and replaced mixing valves in all of the rooms that shared that hot water pipe. I was more reassured from your email a few hours later. After we spoke Tuesday night, I personally sat with plumbers as they explained the issue to me, which after we had running hot water through the hotel, we thought the water was fixed. Unfortunately, we did experience a hot water issue this past Tuesday night and Wednesday morning. Jfiore3, Thank you for taking the time to post a response regarding your recent stay with us. I am grateful to the staff and to the management of Home2 Downtown Baltimore. All in all, if the surgery of one's spouse can be made less stressful, Home2 managed to do so. The bed was fabulous, and I am fairly particular about beds.
It was meticulously clean, and with a charming view toward Mt.
HOME 2 SUITE BALTIMORE WH FREE
I was offered a discounted Hopkins rate on my room, which was delightfully un-fussy (no faux-art or foolish frills), with a very nice galley kitchen, king bed, free wired or WiFi Internet connection, and excellent soundproofing. I left my car in the Hopkins garage and used the hotel's complementary shuttle each day. The parking situation is difficult, due to the location, but valet parking is offered and on-street paid parking is available as well. The entire staff, including management, front desk, housekeeping and shuttle drivers, was friendly and supportive as I "commuted" to Johns Hopkins Hospital daily during my husband's heart surgery and post-op week. As a woman staying alone I am always conscious of the security and feeling of safety in hotels, and here I felt completely comfortable. Having stayed in several other all-suites hotels I found Home2 to be exceptionally warm and intimate - not a cold, corporate-feeling place at all. Home2 is a newer Hilton chain, with reasonable rates and individual ownership. This caution is more about Baltimore than Home2 however. The hotel appears to have good security, but walking back from the harbor area or even nearby convention hotels did not feel entirely safe.
One caution- as a woman traveling alone, I was not comfortable with the neighborhood after about 7PM. For those on a longer trip or staying an extended time in Baltimoe, there is a laundry room and a common room where you could have a small meeting or visit with friends. The lighting is well thought out, and you can comfortably read in bed, a rarity in hotels. Wifi is included, and charging your mobile devices is easy with the outlets built into the desk lamp.
A basic breakfast (yoghurt, breads, cereal, juice and coffee/tea) is included in the reasonable nightly rate, and there are a variety of ethnic choices very near by when a restaurant is preferred. This hotel is geared to the business traveler, although the kitchen facilities in each room make it attractive for anyone not wanting to be dependent on restaurants for all meals.
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